How can we help you?

Brrd is a marketplace that connects travellers with trusted hosts offering short-term luggage storage and short-stay spaces in Nairobi. Whether you need to drop your bags for a few hours or find a quiet room to rest between flights, Brrd lets you find, book, and pay — all from your phone.

Search for available spaces near you, pick a listing that suits your time and budget, and complete your booking with M-Pesa. You'll receive a QR code on your phone which you show to the host when you arrive — that's your check-in.

No. You can browse and search listings without signing in. An account is only required at the point of booking. You can sign up quickly using your phone number — no email needed.

Most listings on Brrd support instant booking — meaning you can book and show up within minutes. There's no minimum advance notice required for instant-book listings. Check the listing page to confirm whether your chosen host requires advance notice.

You can extend your booking directly from the app. If extra time is available at your host location, you'll see an "Extend booking" option in your active booking screen. Additional charges are applied automatically via M-Pesa.

Yes. You can cancel before you check in. The refund amount depends on the listing's cancellation policy — flexible listings offer a full refund if cancelled with reasonable notice. The exact policy is shown on every listing page before you book.

Contact our support team immediately via the app. If your host cannot be reached within 30 minutes, you will receive a full refund. We take host reliability seriously — repeated unavailability results in hosts being removed from the platform.